Refund policy
Our promise
You have 30 days to return an item, and the return costs you nothing. No restocking fee, no return postage to pay, no argument about why you changed your mind.
Starting a return
Email us at support@pallmilla.com with your order number and let us know you would like to return something. Please do not post anything back before we confirm.
We will confirm your return and issue the return address to you as part of that confirmation. You will not need to guess where to send it, and your return stays tracked from our warehouse to yours.
Faulty or incorrect items
If something arrives damaged, faulty, or simply is not what you ordered, tell us within 30 days of delivery. It helps us to have:
- your order number
- a short description of the problem
- photographs showing the fault clearly
Photographs are what let us confirm a fault quickly and keep the process fair for everyone. Once we have them, we arrange the return and cover it.
Condition
Please send items back in the condition they arrived in, with any original packaging and accessories that came with them. Items that have been worn, washed, or altered cannot be returned unless the fault means the item never worked properly in the first place.
How your refund arrives
Approved refunds go back to the original payment method. Allow 5 to 10 business days for it to appear, depending on your payment provider. We process refunds as soon as the return reaches us and is checked.
Exchanges
Where an item is faulty, we will replace it rather than refund it if you prefer. Replacements ship as soon as the new item is ready.
Warranty
Manufacturer warranty terms apply where the manufacturer offers them. If something fails during its warranty period, contact us and we will help you make the claim.
Contact
support@pallmilla.com
Pallmilla, 2420 24th PL, Apt3, North Chicago, IL 60064, United States