Shipping policy

Where we ship

We ship within the United States only. We do not currently ship to Canada, Europe, or anywhere else. If you are outside the US this store cannot serve you yet, and we would rather say so plainly than take an order we cannot fulfil.

Processing time

Orders are fulfilled Monday to Friday. Processing takes 0 to 2 business days from the moment you place your order to the moment it is handed to the carrier.

Transit time

Once shipped, delivery takes a further 5 to 12 business days within the United States.

Total time

Please allow 5 to 14 business days from the moment you order to the moment it reaches you, combining processing and transit. This excludes weekends and public holidays.

Dispatch days

Parcels are dispatched Monday to Friday. Orders placed over a weekend or on a public holiday are handled on the next business day.

Tracking

You will receive a tracking link by email as soon as your parcel is scanned by the carrier. The first scan can take up to 24 hours after the label is created, and some carriers do not update tracking every day.

Customs and duties

Orders ship from within the United States, so your order does not cross a border and there are no customs charges to pay.

Address changes

We begin processing quickly, so we cannot always change a shipping address after an order is placed. If you need to change it, contact us as soon as possible at support@pallmilla.com with your order number.

Damaged or missing parcels

If your parcel arrives damaged or does not arrive at all, contact us within 30 days of the expected delivery date and send photographs. We will arrange a replacement or a refund. See our Refund Policy for detail.

Contact

Questions about a shipment can go to support@pallmilla.com. Please include your order number so we can find your order quickly.